Right of withdrawal
If you have changed your mind after placing an order on vestenapure.com and you no longer want to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days of receiving the goods, as indicated by art. 52 of the Consumer Code. Contact us at +393460971188 or at info@vestenapure.com, keeping the code of the order you placed at hand; we will support you for each withdrawal operation.
Returns
If you need to return the goods received, contact us keeping the order code to hand: we will take care of verifying what has happened and the existence of the necessary conditions to open a return procedure in your name.
Shipping costs are charged to the customer.
The seller offers the possibility of collecting the product via an express courier, directly from the address indicated by the customer, with a cost of €7.00 for Italy and €18.00 for all other European countries, which will be deducted from the total refund amount.
Refunds
The refund procedure is opened immediately as soon as you make the return.
The refund is usually made with the same method you used for payment: for example, if you used the bank transfer, you will be credited with an amount equal to the amount you spent.
The refund usually takes place between 14 days (in the case of withdrawal) from the sending of the Order Confirmation and 30 days (in the case of a partial refund due to the unavailability of one or more products) from the receipt of the Withdrawal Notice.